At *Biovita, we want you to be satisfied with your purchase. We have a **7-day return policy, which means you have 7 days after receiving your item to request a return. We also offer a **30-day money-back guarantee* if your desired results are not achieved. (Terms & Conditions Apply)

## 📋 Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

* The item must be in the same condition that you received it.
* It must be unworn or unused, with all original tags attached.
* It must be in its original packaging.
* You must provide the receipt or proof of purchase.

## 📦 How to Start a Return

To initiate a return, please contact us at *[biovitapak@gmail.com](mailto:biovitapak@gmail.com)*.

*Return Address:* Faisalabad, Punjab, Pakistan (Contact customer support for the complete return address).

*Note:* Items sent back to us without first requesting a return will not be accepted.

## 🛡️ Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

## 🚫 Non-Returnable Items

Certain types of items cannot be returned, including:

* *Personal Care Goods:* Beauty and hair care products (for hygiene reasons).
* *Custom Products:* Special orders or personalized items.
* *Sale Items:* Unfortunately, we cannot accept returns on sale items or gift cards.
* *Hazardous Materials:* Flammable liquids or gases.

## 🔁 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

## 💰 Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within *10 business days*.

*Note:* It can take some time for your bank or credit card company to process and post the refund. If 15 business days have passed since approval, please contact us at *[biovitapak@gmail.com](mailto:biovitapak@gmail.com)*.

## 📞 Need Help?

If you have any questions regarding returns, please contact us at:

*Email:* [biovitapak@gmail.com](mailto:biovitapak@gmail.com)

*Location:* Faisalabad, Punjab, Pakistan